Cancellation, Return & Refund Policy

Order cancellation can be requested before dispatch. Once an order has been dispatched, cancellation may not be possible. Due to safety and hygiene reasons, medicines and healthcare products are generally not returnable unless the wrong product, damaged product, expired product, or missing item is delivered. Return or refund requests must be raised within 24 to 48 hours of delivery with clear photo or video proof. Once approved, refunds will be processed to the original payment method. Refunds may take 5 to 7 working days to reflect, depending on the bank or payment gateway. Opened, used, tampered, customer-damaged, or prescription-mismatched products will not be eligible for return or refund.